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Frequently Asked Questions
Where do you ship to? +
We currently ship across the United States. All orders include free shipping with no minimum order value required.
How long does delivery take? +
Orders are processed within 1–2 business days. Delivery typically arrives within 5–9 business days after dispatch. You'll receive a tracking number by email as soon as your order ships.
What is your return policy? +
We offer a 30-day return policy on all orders. If you're not satisfied for any reason, contact our support team and we'll arrange a full refund — no questions asked. Items must be unworn and in original condition.
Are your products authentic? +
Every item in our store is premium quality and carefully selected before being listed. We are committed to offering only products that meet our standards for comfort, durability, and design.
How can I track my order? +
Once your order ships, you'll receive a tracking number via email. You can use it to follow your delivery in real time directly through the carrier's website.
What payment methods do you accept? +
We accept all major credit and debit cards, Apple Pay, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and processed securely.
How do I contact customer support? +
Our team is available 7 days a week. Reach us at support@theoriginalswalk.com and we'll respond within 24 hours.
Is my personal information safe? +
Absolutely. We use SSL encryption across our entire store and never share your personal data with third parties. Your privacy and security are our priority.